Course Calendar

After completing this course, students will be able to:

• Perform and troubleshoot an attended installation of the Windows XP operating system.
• Perform post installation configuration (user configuration, apply service packs, etc.).
• Answer end user questions related to upgrading from a previous version of Windows.
• Troubleshoot system startup and user logon problems.
• Monitor and analyze system performance.
• Monitor, manage, and troubleshoot access to files and folders.
• Troubleshoot connecting to local and network print devices.
• Configure and troubleshoot hardware devices and drivers.
• Configure and troubleshoot storage devices.
• Configure and troubleshoot display devices.
• Troubleshoot network protocols and services.
• Configure and troubleshoot Advanced Configuration and Power Interface (ACPI).
• Configure and troubleshoot input and output (I/O) devices.
• Configure support for multiple languages or multiple locations.
• Troubleshoot security settings and local security policy.
• Configure and troubleshoot local user and group accounts.
• Troubleshoot the TCP/IP protocol.
• Configure and troubleshoot Internet Connection Firewall (ICF) settings.
• Troubleshoot name resolution issues.
• Configure and troubleshoot remote connections.
• Configure and troubleshoot end user systems using remote Desktop and Remote Assistance.

After completing this course, students will be able to:

• Configure and troubleshoot applications.
• Set application compatibility settings.
• Troubleshoot application installation problems.
• Configure and troubleshoot e-mail account configurations.
• Configure and troubleshoot Internet Explorer.
• Configure and troubleshoot Outlook Express.
• Configure the operating system to support applications.
• Configure and troubleshoot file system access and file permission problems on multi-boot computers.
• Resolve issues related to usability of applications.
• Manage Microsoft Outlook® data, including configuring, importing, and exporting data, and fixing corrupted data.
• Resolve issues related to customizing Internet Explorer.
• Resolve issues related to customizing Outlook Express.
• Resolve issues related to customizing the operating system.
• Configure and troubleshooting connectivity for applications.
• Configure application security.
• Identify and troubleshoot problems related to security permissions.
• Answer end user questions related to application security settings.

After completing this course, students will be able to:

• Explain common attacks against network assets, the associated threats and vulnerabilities, and what network security personnel do to secure assets.
• Explain how to use cryptography to help protect information and how to choose an appropriate encryption method for an organization.
• Implement security-enhanced computing baselines in an organization.
• Help protect information in an organization by using authentication and access control.
• Deploy and manage certificates.
• Help protect transmission of data by identifying threats to network devices and implementing security for common data transmission, remote access, and wireless network traffic.
• Help protect Web servers against common attacks and configure security for Web browsers.
• Help protect e-mail messages and instant messaging from common security threats.
• Identify common security threats and vulnerabilities to directory services and DNS, and then apply security methods to help protect them.
• Identify network perimeter threats and monitor perimeter security for a network.
• Identify types of security policies to manage operational security, and then use these policies to ensure compliance by users in an organization.
• Preserve business continuity by implementing a security-enhanced disaster recovery strategy, communicating risks to others, and performing secure backup and recovery.
• Identify, respond to, and assist in the formal investigation of security incidents.

After completing this course, students will gain the skills to:

• Install ISA Server
• Configure ISA Server
• Manage ISA Server
• Troubleshoot ISA Server Configuration and Performance
• Configure Caching to Improve Performance
• Plan Access for Remote Clients and Networks
• Configure Access for Remote Clients and Networks
• Manage Remote Clients and Networks
• Plan for Firewall deployment
• Configure the Firewall
• Plan Access to Internal Resources
• Configure Access to Internal Resources
• Configure Monitoring and Reporting
• Monitor ISA Server
• Plan and Configure Application Layer Filtering
• Integrate ISA Server 2004 and Exchange Server

After completing this course, you will be able to:

• Plan a framework for network security.
• Identify threats to network security.
• Analyze security risks.
• Design security for physical resources.
• Design security for computers.
• Design security for accounts.
• Design security for authentication.
• Design security for data.
• Design security for data transmission.
• Design security for network perimeters.
• Design an incident response procedure.

In addition, this course contains three teachable appendices that cover:

• Designing an acceptable use policy.
• Designing policies for managing networks.
• Designing an operations framework for managing security.

After completing this course, students will be able to:

• Explain the basic concept of application security.
• Implement platform security best practices.
• Implement coding security best practices.
• Implement security using CLR and application domains.
• Implement role-based security by using the Microsoft .NET Framework.
• Implement CAS to secure applications.
• Implement cryptography in .NET.
• Improve the Security of remote applications built on the .NET Framework.
• Improve the Security of ASP.NET applications.
• Manage and configure security policies using Framework tools.
• Test application security.
• Deploy applications in a manner that minimizes security risks

After completing this course, students will be able to:

• Create and populate organizational units with user and computer accounts.
• Manage user and computer accounts.
• Create and manage groups.
• Manage access to resources.
• Implement printing.
• Manage printing.
• Manage access to objects in organizational units.
• Implement Group Policy.
• Manage the user and computer environment by using Group Policy.
• Audit accounts and resources.
• Prepare to administer server resources.
• Configure a server to monitor system performance.
• Monitor system performance.
• Manage device drivers by configuring device driver signing and restoring a device driver.
• Manage hard disks.
• Manage data storage.
• Manage disaster recovery.
• Maintain software by using Microsoft Software Update Services.

After completing this course, students will be able to:

• Describe the Transmission Control Protocol/Internet Protocol (TCP/IP) protocol architecture.
• Convert Internet Protocol (IP) addresses between decimal and binary.
• Calculate a subnet mask.
• Create subnets using Variable-Length Subnet Mask (VLSM) and Classless Inter-Domain Routing (CIDR).
• Configure a host to use a static IP address.
• Assign IP addresses in a multiple subnet network.
• Describe the IP routing process.
• Configure a host to obtain an IP address automatically.
• Configure a host so that automatic private IP address configuration is disabled.
• Configure a host to use name servers.
• Isolate common connectivity issues.

After completing this course, students will be able to:

• Configure routing by using the Routing and Remote Access service.
• Allocate IP addressing by using DHCP.
• Manage and monitor DHCP.
• Resolve names.
• Resolve host names by using DNS.
• Manage and monitor DNS.
• Resolve network basic input/output system (NetBIOS) names by using WINS.
• Secure network traffic by using IPSec and certificates.
• Configure network access.
• Manage and monitor network access.

After completing this course, students will be able to:

• Describe the logical and physical components of Active Directory.
• Create and configure a forest and domain structure by using an Active Directory infrastructure design.
• Plan and implement an organizational unit structure.
• Plan and implement Active Directory user, group, and computer accounts.
• Plan and implement a Group Policy strategy to centrally manage users and computers in an enterprise.
• Deploy, manage, and troubleshoot software that is deployed using Group Policy.
• Implement sites to manage and monitor Active Directory replication.
• Plan and implement the placement of domain controllers, global catalog servers, and DNS servers that are integrated with Active Directory.
• Plan and manage operations masters.
• Back up, restore, and maintain Active Directory.
• Plan and implement an Active Directory infrastructure that is based on a directory service design that an enterprise architect provides.

After completing this course, students will be able to:

• Describe the process of designing an Active Directory infrastructure and a network infrastructure that supports Active Directory.
• Design a forest and domain infrastructure that meets the needs of an organization.
• Design a site infrastructure that meets the needs of an organization.
• Design a Group Policy structure that meets the needs of an organization.
• Design an administrative structure that meets the needs of an organization.
• Design a physical network structure that supports Active Directory and meets the needs of an organization.
• Design a Dynamic Host Configuration Protocol (DHCP) structure that supports Active Directory and meets the needs of an organization.
• Create a design for network connectivity that supports Active Directory and meets the needs of an organization.
• Design a name resolution strategy that supports Active Directory and meets the needs of an organization.
• Design a network access infrastructure that supports Active Directory and meets the needs of an organization.

At the end of the course, students will be able to:

• Describe WSH and associated scripting technologies.
• Use objects in code written in Visual Basic Scripting Edition.
• Master the essentials of the VBScript language.
• Master debugging and error handling with VBScript.
• Use VBScript to interact with Active Directory? Services Interface (ADSI).
• Develop logon, logoff, startup and shutdown scripts.
• Develop scripts that perform common administrative tasks.
• Identify how they can continue to use VBScript in other scenarios.

At the end of the course, students will be able to:

• Install Windows XP Professional and upgrade to Windows XP Professional.
• Automate an installation of Windows XP Professional by using answer files and Uniqueness Database Files (UDFs), or by using the Microsoft Windows 2000 System Preparation Tool.
• Configure and manage hardware on a computer running Windows XP Professional.
• Manage disks.
• Configure and manage file systems.
• Troubleshoot the boot process and other system issues.
• Configure the desktop environment, and use profiles to control desktop customization.
• Configure and support Transmission Control Protocol/Internet Protocol (TCP/IP).
• Configure Windows XP Professional to operate on Windows networks.
• Support remote users.
• Configure Windows XP Professional for mobile computing.
• Monitor resources and performance.

• Introducing oneself
• Asking for permission
• Presenting someone else
• Asking someone to repeat themselves
• Describing interests
• Answering simple questions about everyday things
• Using the telephone to communicate
• Refusing and accepting a request

• Presenting oneself, and speaking about one's work
• Asking for directions, and situating oneself geographically
• Expressing needs: speaking about price and preferences
• Asking for information about price, address, procedure
• Speaking about oneself: age, education, achievements
• Answering questions about everyday things and situations
• Communicating by telephone: understanding and taking messages
• The objectives of the Beginner level are reviewed and perfected

• Speaking about ones habitual activities using specific times and durations
• Expressing ones needs: speaking about price and preferences
• Giving directions
• Situating oneself in time and space
• Explaining one's choices
• Speaking about time with reference to months and seasons
• The objectives of the Pre-Intermediate level are revised and perfected

• Making predictions
• Asking questions and giving information about business
• Questioning for verification
• Organizing an appointment and making a work schedule
• Discussing the necessary skills for specific positions
• Describing a sequence of events
• The objectives of the Intermediate level are reviewed and perfected

• Asking questions about the past
• Making a request, an offer, and a suggestion
• Negotiating a solution to a customer service issue
• Delegating work to someone
• Responding to a complaint
• Giving one's opinion about the course of a project
• Discussing levels of productivity and motivation
• Discussing a plan for action and the expectations therein
• The objectives of the High-Intermediate level are reviewed and perfected.

• Describing the character and the personality traits of a person
• Giving a presentation, and using presentation techniques
• Discussing business strategy
• Planning a trip
• Making recommendations
• Negotiating and compromising

After completing this course, students will be able to:

• Perform a clean installation of Exchange Server 2003 and verify that the installation was successful.
• Describe the process for upgrading to Exchange Server 2003 from Exchange 2000.
• Configure and manage Exchange Server 2003.
• Manage interoperability between Exchange Server 2003 and Exchange 2000.
• Secure Exchange Server 2003.
• Manage recipients.
• Manage public folders.
• Manage address lists.
• Implement and manage client access with Internet protocols.
• Manage client configuration and connectivity.
• Manage routing.
• Manage mobile devices with Exchange Server 2003.
• Manage data storage and hardware resources.
• Plan for disaster and disaster recovery.
• Back up and restore Exchange.
• Perform preventive maintenance.
• Migrate users from Exchange Server 5.5 to a separate Exchange Server 2003 organization.

• Introducing oneself and/or someone else
• Asking for permission, and asking someone to repeat themselves
• Describing one's occupations and interests
• Asking simple questions about daily life
• Using the phone to communicate
• Refusing/agreeing to a request

• Beginner level objectives are reviewed and perfected
• Introducing oneself and speaking about one's work, company, position, responsibilities
• Speaking about oneself: age, education, achievements, family and social situations
• Asking for directions
• Telling the time
• Expressing one's needs and talking about personal preferences
• Asking for information about prices, addresses, and procedures
• Answering basic questions about everyday things, routines, and situations
• Communicating by telephone: understanding and taking messages

• Objectives of the Pre-Intermediate level are reviewed, revised, and perfected
• Speaking about ones habitual activities using specific times and durations
• Expressing ones needs: discussing prices and preferences
• Asking for and giving directions
• Having social conversation with business guests
• Describing lifestyle
• Giving advice about a subject
• Situating oneself in time and space
• Explaining one's choices
• Talking about a future trip
• Speaking about time with reference to months and seasons
• Giving an anecdote and answering questions about it
• Giving detailed descriptions of the weather for each season
• Company specific dialogues discussed and practiced

• The objectives of the Intermediate level are reviewed and perfected
• Making predictions
• Asking and answering questions about companies and business
• Questioning for verification
• Arranging a meeting, organizing appointments and schedules
• Discussing job qualifications and necessary skills for specific positions
• Detailing how a problem was solved
• Describing a sequence of events
• Giving reasons for and answering questions about one's opinion
• Thinking in English and avoiding direct translation of ideas and words

• The objectives of the High-Intermediate level are reviewed and perfected
• Questions about past performance
• Making requests, offers, and suggestions
• Negotiating a solution to a service problem
• Delegating tasks to someone
• Responding to a complaint
• Giving an opinion about a course of action
• Discussing issues of motivation and productivity
• Discussing plans and expectations

• Describing someone's character and personality
• Using techniques of presentation
• Discussing competitive strategy
• Planning a trip
• Making recommendations
• Negotiating an agreement
• Leading a meeting
• The objectives of the Advanced level are reviewed and perfected

After completing the course, students will be able to:

• Describe the uses of and ways to execute the Transact-SQL language.
• Use querying tools.
• Write SELECT queries to retrieve data.
• Group and summarize data by using Transact-SQL.
• Join data from multiple tables.
• Write queries that retrieve and modify data by using subqueries.
• Modify data in tables.
• Query text fields with full-text search.
• Describe how to create programming objects.

At the end of the course, students will be able to:

• Describe SQL Server architecture.
• Plan for a SQL Server installation, and then install an instance of SQL Server.
• Manage files and databases, including determining resource requirements.
• Choose a login security method, configure login security, plan and implement database permissions, and describe how to help protect SQL Server in an enterprise network.
• Perform and automate administrative tasks and create custom administrative tools.
• Back up databases and implement a backup strategy.
• Restore databases.
• Monitor and optimize SQL Server performance.
• Transfer and migrate data into databases.
• Maintain the high availability of SQL Server.
• Describe how to replicate data from one SQL Server to another.

At the end of the course, students will be able to

• describe the elements of SQL Server 2000; design a SQL Server enterprise application architecture;
• describe the conceptual basis of programming in Transact-SQL;
• create and manage databases and their related components;
• implement data integrity by using the IDENTITY column property, constraints, defaults, rules, and unique identifiers;
• plan for the use of indexes;
• create and maintain indexes;
• create, use, and maintain data views;
• implement user-defined functions;
• design, create, and use stored procedures;
• create and implement triggers;
• program across multiple servers by using distributed queries, distributed transactions, and partitioned views;
• optimize query performance;
• analyze queries;
• manage transactions and locks to ensure data concurrency and recoverability.

At the end of the course, students will be able to:

• Define the term OLAP and its role within data warehousing.
• Design multidimensional data marts by using star and snowflake schemas.
• Recognize the fundamental components of a cube.
• Understand the architecture of Analysis Services.
• Create dimensions from relational dimension tables.
• Understand the many types of dimensions.
• Utilize various dimension properties and settings.
• Design OLAP dimensions based on underlying source data.
• Create cubes by using the Cube Wizard and Cube Editor.
• Create and manipulate measures.
• Develop and understand virtual cubes.
• Design cube storage and aggregations.
• Update dimensions and cubes when source data changes.
• Optimize the processing of dimensions and cubes.
• Create partitions within cubes.
• Implement simple calculations by using multidimensional expressions (MDX) and calculated members.
• Use Microsoft Excel 2000 as an OLAP front-end application.
• Understand how data mining fits within OLAP and the Microsoft data warehousing framework.
• Employ actions, drillthrough, and writeback for data analysis.
• Design and implement cube and dimension security.
• Automate the processing of dimensions and cubes through Data Transformation Services (DTS).
• Create cubes and virtual cubes based on end-user requirements.

After completing this course, students will be able to:

• Describe the architecture of SQL Server 2005.
• Install SQL Server 2005.
• Use SQL Server 2005 administrative tools and utilities.
• Maintain SQL Server 2005 servers and databases.
• Secure a SQL Server 2005 server and database.
• Monitor SQL Server 2005.
• Implement a Backup and Restore solution for SQL Server 2005.
• Implement a data availability solution with database mirroring or clustering.
• Use enhanced SQL Server 2005 replication features

After completing this course, students will be able to:

• Use the Development Tools provided with SQL Server 2005.
• Use Transact-SQL enhancements to perform database development tasks.
• Develop XML-based Solutions using SQL Server 2005.
• Build Message-Based Services with the Service Broker.
• Implement Web Services using Native HTTP Endpoints.
• Build Notification Services Applications.
• Implement Database Functionality with Managed (.NET) Code.
• Build Client Applications with the .NET Framework.
• Build Administrative Applications with SQL Management Objects (SMO).

After completing this course, students will be able to:

• Configure a site system
• Discover SMS resources
• Deploy SMS clients
• Collect inventory
• Manage collections and queries
• Distribute software
• Configure and use software metering
• Install and manage remote tools
• Back up and recover SMS
• Maintain the SMS site

After completing this course, students will be able to:

• Analyze business requirements for SMS
• Create and evaluate an SMS deployment plan
• Plan an SMS site hierarchy
• Install the Site hierarchy
• Configure a site system
• Discover SMS resources
• Install SMS clients
• Configure SMS site hierarchies
• Secure an SMS site
• Create a management and operations plan

After completing this course, students will be able to:

• Describe the basic features of Commerce Server 2002 and the way the features work together to allow frameworks to be built for commerce-driven Web sites.
• Describe the fundamentals of e-commerce Web sites.
• Understand the Microsoft Commerce Server 2002 approach for building e-commerce Web sites.
• Work with Commerce Server 2002 tools.
• Describe the integration of Commerce Server 2002 with Microsoft .NET.
• Work with and extend the Profile system of Commerce Server.
• Authenticate users of the Commerce Server Web sites.
• Design and implement product catalogs.
• Work with baskets and pipelines to build a complete checkout process for shoppers.
• Describe the analysis features provided by Commerce Server, Microsoft SQL Server?, and Analysis Services.
• Work with existing reports, and create new reports for use by business analysts.
• Apply data mining models to Commerce Server site data.
• Describe the content selection and targeting system of Commerce Server.
• Implement Commerce Server ad campaigns, discount campaigns, and direct mail campaigns.
• Extend the Commerce Server business desk.
• Build multilingual Commerce Web sites.

After completing this course, students will be able to:

• Describe the characteristics of and challenges of building content-driven Web sites.
• Describe the roles and processes involved in building and maintaining content-driven Web sites.
• Describe the problems and issues that Content Management Server is designed to solve.
• Use and understand the structure of the Woodgrove Bank Sample site.
• Use Content Management Server tools.
• Create a Content Management Server Web site.
• Build custom navigation server controls.
• Extend the Content Management Server Web Author.
• Extend Content Management Server workflow.
• Build custom placeholder controls.
• Secure a Content Management Server Web site.
• Work with Authoring Connector.
• Work with Content Connector.
• Implement content syndication using Content Management Server and Web services.
• Migrate Web sites built with earlier versions of Content Management Server to Content Management Server 2002.
• Deploy Content Management Server Web sites.
• Monitor and manage Content Management Server Web site performance.
• Build multilingual sites with Content Management Server.

After completing this course, students will be able to:

• Describe an Enterprise Project Management solution.
• Plan a Project Server infrastructure.
• Install and configure Project system servers.
• Implement Project Server 2003.
• Plan the Project Server deployment.
• Plan client software distribution.
• Deploy client software.
• Plan Project Server 2003 operations.
• Configure and manage resource and project data.
• Configure and manage views and security.
• Administer Project Server 2003.
• Migrate project data.
• Plan the testing of a Project Server 2003 deployment.
• Troubleshoot Project Server 2003.