The ITIL® Intermediate Qualification: Service Operation (SO) Certificate, although a stand alone qualification, yet is also part of the ITIL® Intermediate Lifecycle stream, and one of the modules that leads to the ITIL® Expert in IT Service Management Certificate. The ITIL® Certificate in Service Operation is intended to enable the course participants to apply the ITIL® best practices during the Service Management Lifecycle. Duration This program is offered over a 3-day period and includes approximately 21 hours of student-instructor interaction; a 1.5 hours formal certification exam on the afternoon of the fifth day, or the following week. The Minimum number of students per session is 6 where the maximum is 12. The course approach combines theoretical and hands-on knowledge transfer, including individual and group practical exercises. Note: The success in achieving this certification is highly dependent upon participants effort in doing their homework, and self-study before and during the program. Therefore, it is highly recommended that: The exam is scheduled one week to maximum two weeks after the training to allow sufficient time for preparation. Course participants purchase the appropriate OGC publication to complete at a minimum 12 hours of personal study by reviewing the syllabus and the pertinent areas of the ITIL® Service Management Practice core guidance.