ITIL® is a set of best practices guidance that has become a worldwide-adopted framework for Information Technology Services Management (ITSM) by many Public & Private Organizations.
Since early 1990, ITIL® has been evolving from the focus of activities and processes under versions 1 and 2 to full cycle of Service Management In addition to the existing benefits of aligning IT goals and objectives with the business, improving quality and reducing cost of operation.
ITSM and ITIL® V3 now emphasizes the following areas:
- Assist in transforming IT Service Management onto a strategic business asset.
- Assist in defining and managing the complete lifecycle of IT Service Management Process.
- Provide guidance on the development and on-going management of Services Strategy, Service Design, the Transition of Services from current to desired state, Service Operation and the Continuous improvement of the those Services