The ITIL® Intermediate Qualification: Service Strategy Certificate is a free-standing qualification, but is also part of the ITIL® Intermediate Lifecycle stream, and one of the modules that leads to the ITIL® Expert in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management and strategy as documented in the ITIL® Service Strategy publication. Duration This program is offered over a 3-day period and includes approximately 21 hours of student-instructor interaction; a 1.5 hours formal certification exam on the afternoon of the third day, or the following week. Note: The success in achieving this certification is highly dependant upon participants effort in doing their homework, and self-study before and during the program. Therefore, it is highly recommended that: The exam is scheduled one week to maximum two weeks after the training to allow sufficient time for preparation. Course participants purchase the appropriate ITIL® V3 OGC publication to enable them proper review, study and preparation. The course approach combines theoretical and hands-on knowledge transfer, including individual and group practical exercises. The Minimum number of students per session is 6 where the maximum is 12.