The ITIL® Intermediate Qualification: Service Design Certificate is a free-standing qualification, but is also part of the ITIL® Intermediate Lifecycle stream, and one of the modules that leads to the ITIL® Expert in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management and design as documented in the ITIL® Service Design publication. Duration This program is offered over a 3-day period and includes approximately 21 hours of student-instructor interaction; a 1.5 hours formal certification exam on the afternoon of the third day, or the following week. The course approach combines theoretical and hands-on knowledge transfer, including individual and group practical exercises. The Minimum number of students per session is 6 where the maximum is 12. Note: The success in achieving this certification is highly dependant upon participants effort in doing their homework, and self-study before and during the program. Therefore, it is highly recommended Note: The success in achieving this certification is highly dependent upon participants effort in doing their homework, and self-study before and during the program. Therefore, it is highly recommended that: The exam is scheduled one week to maximum two weeks after the training to allow sufficient time for preparation. Course participants purchase the appropriate OGC publication to complete at a minimum 12 hours of personal study by reviewing the syllabus and the pertinent areas of the ITIL® Service Management Practice core guidance.