ITIL® Planification, protection et optimisation (PPO) avec certification IT-019

Course Overview

The ITIL® Intermediate Qualification: Planning, Protection and Optimization (PPO) Certificate is a free-standing qualification, but is also part of the ITIL® Intermediate Capability stream, and one of the modules that leads to the ITIL® Expert in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management and design as documented in the ITIL® Planning, Protection and Optimization publication. Duration This program is offered over a 5-day period and includes approximately 30 hours of student-instructor interaction; a 1.5 hours formal certification exam on the afternoon of the third day, or the following week. The course approach combines theoretical and hands-on knowledge transfer, including individual and group practical exercises. The Minimum number of students per session is 6 where the maximum is 12.


Prerequisites

Candidates wishing to attend training and sit the examination for this qualification must already hold at least 17 credits through formal ITIL® Lifecycle or Capability stream qualifications. Documentary evidence of this level of certification will be required before admission to the ITIL® SM Expert; Managing Across the Lifecycle examination is granted. Additionally, to be eligible for the ITIL® SM Expert; Managing Across the Lifecycle examination, candidates must have fulfilled the following requirements: At least 28 contact hours of study with an accredited training provider or accredited e-learning provider for this syllabus, as part of a formal, approved training course/scheme. Hold the ITIL® v3 Foundation Certificate in IT Service Management (or the v2 Foundation plus Foundation Bridge) and have obtained a minimum of 17 credits through formal Service Lifecycle Stream or Service Capability scheme qualifications. Also, It is strongly recommended that course participants possess 2 to 4 years professional experience working in IT Service Management Maxumim of 20 candidates per course Required # of study hours – 18 hours

Syllabus

Audience The audience for the ITIL® Intermediate Qualification: Planning, Protection and Optimization Certificate includes, but is not restricted to CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of Planning, Protection and Optimization activities within the Service Lifecycle. The course covers the management and control of the activities and techniques within the Planning, Protection and Optimization stage, but not the detail of each of the supporting processes. This course may also be of interest to: Individuals who have attained the V3 ITIL® Foundation certificate in Service Management, or the V3 Foundation Bridge certificate and who wish to advance to higher level ITIL® certifications. Individuals who require a deep understanding of ITIL® Certificate in the Planning, Protection and Optimization processes and how it may be used to enhance the quality of IT service support within an organization.  IT professionals that are working within an organization that has adopted and adapted ITIL® who need to be informed about and thereafter contribute to an ongoing service improvement program., Operational staff involved in Capacity Management, Availability Management, ITSCM, Information Security Management, Demand Management, Risk Management, who wish to enhance their role-based capabilities.  Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules. Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite Note: The success in achieving this certification is highly dependent upon participants’ effort in doing their homework, and self-study before and during the program. Therefore, it is highly recommended that The exam is scheduled one week to maximum two weeks after the training to allow sufficient time for preparation. Course participants purchase the appropriate OGC publication to complete at a minimum 12 hours of personal study by reviewing the syllabus and the pertinent areas of the ITIL® Service Management Practice core guidance. Content and Objectives Through a series of lectures designed at achieving a clear understanding of the ITIL® Best Practice lifecycle approach and through various exercises, assignments and discussions, participants can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification – Service Management as a Practice  – Processes across the Service Lifecycle pertaining to the practice elements within Planning, Protection and Optimization  – Capacity management as a capability to realize successful service design Availability management as a capability to realize successful service design; – IT Service Continuity Management as a capability to support overall Business Continuity Management  – Information security management as part of the overall corporate governance framework  – Roles and responsibilities; – Technology and Implementation Considerations; – Challenges, Critical Success Factors and risks  -  And specifically in the following key ITIL® process and role areas : –  Capacity Management; – Availability Management – IT Service Continuity Management – Information Security Management – Demand Management Following completion of this unit, the candidate should possess knowledge of: The importance of Service Management as a Practice concept and Service Operation Principles, Purpose and Objective- The importance of ITIL® Planning, Protection and Optimization while providing service – How all processes in ITIL® Planning, Protection and Optimization interact with other Service Lifecycle Processes; – The processes, activities, methods and functions used in each of the ITIL® Planning, Protection and Optimization processes – How to use the ITIL® Planning, Protection and Optimization processes, activities and functions to achieve operational excellence  – How to measure ITIL® Planning, Protection and Optimization  – The importance of IT Security and its contributions to ITIL® Planning, Protection and Optimization  – Understanding of technology and implementation considerations surrounding ITIL® Planning, Protection and Optimization Challenges, Critical Success Factors and Risks associated to ITIL® Planning, Protection and Optimization  – Challenges, Critical Success Factors and Risks associated to ITIL® Planning, Protection and Optimization The program will cover the following modules: Introduction This unit introduces the candidate to the concepts and terminology of the Service Lifecycle and the role of PPO within the Lifecycle. It will enable the candidates to understand and describe:  – Service Management as a practice  – The concept of Service, its value proposition and composition  – The functions and process across the Lifecycle  – The role of the processes in the Service Lifecycle  – How Service Management creates business value  – How the processes within Planning, Protection and Optimization practices support the Service Lifecycle, including their roles and responsibilities Capacity Management This unit covers the Capacity Management process and how it contributes to Planning, Protection and Optimization. It will enable the candidates to understand, describe, identify, demonstrate, apply, distinguish, produce, decide or analyze:  – The purpose, goal and objectives of Capacity Management  – The scope of Capacity Management  – The importance of Capacity Management as a process to generate business value  – Capacity Management policies, principles and basic concepts  – The main activities, methods and techniques that enable Capacity Management and how they relate to Planning, Protection and Optimization  – The triggers, inputs and outputs of Capacity Management and its interfaces with other processes  – How the key metrics can be used to demonstrate the efficiency and effectiveness of successful Capacity Management Availability Management This unit covers the Availability Management process and how it contributes to Planning, Protection and Optimization. It will enable the candidates to understand, describe, identify, demonstrate, apply, distinguish, produce, decide or analyze:  – The purpose, goal and objectives of the process  – The scope of the process  – The importance of Availability Management as a process to generate business value  – Availability Management policies, principles and basic concepts  – The main activities, methods and techniques that enable Availability Management and how they relate to Planning, Protection and Optimization  – The triggers, inputs and outputs of Availability Management, and its interface with other processes  – How the key metrics can be used to demonstrate the efficiency and effectiveness of successful Availability Management IT Service Continuity Management This unit covers the IT Service Continuity Management (ITSCM) process and how it contributes to Planning, Protection and Optimization. It will enable the candidates to understand, describe, identify, demonstrate, apply, distinguish, produce, decide or analyze:  – The purpose, goal and objectives of the process  – The scope of the process  – The importance of ITSCM as a process to generate business value  – ITSCM policies, principles and basic concepts  – The main activities, methods and techniques that enable ITSCM and how they relate to Planning, Protection and Optimization, particularly Stage 1 of the ITSCM lifecycle, Initiation  – The main activities, methods and techniques that enable ITSCM and how they relate to Planning, Protection and Optimization, particularly Stage 2 of the ITSCM lifecycle, Requirements and Strategy  – The main activities, methods and techniques that enable ITSCM and how they relate to Planning, Protection and Optimization, particularly Stage 3 of the ITSCM lifecycle, Implementation  – The main activities, methods and techniques that enable ITSCM and how they relate to Planning, Protection and Optimization, particularly Stage 4 of the ITSCM lifecycle, Ongoing Operation  – The triggers, inputs and outputs of ITSCM, and its interface with other processes  – How the key metrics can be used and applied to demonstrate the efficiency and effectiveness of successful IT Service Continuity Management Information Security Management This unit covers the Information Security Management process and how it contributes to Planning, Protection and Optimization. It will enable the candidates to understand, describe, identify, demonstrate, apply, distinguish, produce, decide or analyze:  – The purpose, goal and objectives of the process  – The scope of the process  – The importance of Information Security Management as a process to generate business value  – Information Security Management policies, principles and basic concepts  – The main activities, methods and techniques that enable this process and how they relate to Planning, Protection and Optimization  – The triggers, inputs and outputs of Information Security Management and its interface with other processes  – How the key metrics can be used and applied to demonstrate the efficiency and effectiveness of successful Information Security Management Demand Management This unit covers the Demand Management process and how it contributes to Planning, Protection and Optimization. It will enable the candidates to understand, describe, identify, demonstrate, apply, distinguish, produce, decide or analyze:  – The basic concepts of Demand Management  – The activity based Demand Management and business activity patterns  – The interfaces to Service Design   – Managing demand for Service  – Analyze and discuss the main activities, methods and techniques that enable this process and how they relate to Planning, Protection and Optimization Challenges, Critical Success Factors and Risks This unit covers Challenges, Critical Success Factors and Risks and how they contribute to Planning, Protection and Optimization. It will enable the candidates to understand, describe, identify, demonstrate, apply, distinguish, produce, decide or analyze:  – The challenges, Critical Success Factors and risks are, related to Capacity and Demand Management  – What the challenges, Critical Success Factors and risks are, related to Availability Management  – What the challenges, Critical Success Factors and risks are, related to ITSCM  – What the challenges, Critical Success Factors and risks are, related to Information Security Management  – Explain the challenges, Critical Success Factors and risks directly associated with Service Design phase of the Service Lifecycle and how it relates specifically to PPO Planning, Protection and Optimization Roles and Responsibilities This unit enables the candidate to understand, describe, identify, demonstrate, apply, distinguish, produce, decide or analyze how Service roles and responsibilities contribute to Planning, Protection and Optimization. It will enable the candidates to recognize the key roles / functions responsible for executing each process step as related to; – Capacity Management process  – Availability Management process  – IT Service Continuity Management process  – Information Security Management process  – Technology and Implementation Considerations This unit covers Technology and Implementation Considerations and how they contribute to Planning, Protection and Optimization. It will enable the candidates to understand, describe, identify, demonstrate, apply, distinguish, produce, decide or analyze  the generic requirements for technology to assist Service Design  – the evaluation criteria for technology and tooling for process implementation  – the good practices for practice and process implementation  – the challenges, Critical Success Factors and risks related to implementing practices and processes – How to plan and implement Service Management technologies; – The consideration for implementing technologies in supporting the processes within Planning, Protection and Optimization practice, in particular, designing technology architectures Summary, Exam Preparation and Directed Studies This module summarizes the material covered in the previous modules and prepares candidates for the examination through the review and practice of a mock examination. The Examination is comprised of eight (8) multiple choice, scenario-based, gradient scored questions. The standard duration of the exam is Maximum 90 minutes. This training program includes the following as reference documentation:; Program slide presentation – ITIL® acronyms and glossary; – Sample examination questions and answers Simulation and practical application We provide the students with real life experiences; we use the client organization as “Case study” example for the purpose of discussion to show the value of using best practice. We integrate group exercises and sample exam questions to simulate and practice the subject matter 35 PDU’s and 5 ITIL Credits ITIL® is a registered trade mark of AXELOS LimitedThe Swirl logo™ is a trade mark of AXELOS Limited


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Duration : 5 day(s)
Regular Rate : $719
Preferential Rate : $635
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