Goal

Develop one’s ability to deal with simple or complex emotional situations in the workplace, in order to foster informed decision-making and healthy working relationships.

Learning objectives

• Describe emotions and express needs in emotionally sensitive or difficult situations.
• Adapt your attitude to assert your limits while respecting others.
• Apply the technique of non-violent communication in a professional context.

Course delivery

Presentations and discussions (30%);
case study and hands-on exercises (70%)

Duration

1 day of 6 hours In person or remotely (2 x 3 hours)

Content

Module 1: Independent reflection

• Self-assessment of emotional skills
• Self-assessment of attitude and assertiveness style
• Questions for reflection

 Module 2: Demystifying emotional intelligence, from its origins to the present day

• Biology of emotions
• Emergence of the concept of emotional intelligence
• Place for emotions at work
• Emotions – Definition
• Pros and cons of emotions at work
• Activity: role-playing

 Module 3: Explore emotional skills and discover winning strategies for developing them

• Skill 1: self-awareness
• Grounding technique
• Skill 2: self-management
• Activity: attitude and assertiveness style
• Skill 3: social awareness
• Strategies for developing social awareness
• Skill 4: relationship management
• Set your limits tactfully
• Activity: practice non-violent communication

Progress report

• Assessment and learning

Training evaluation

UEC : 0,6
Duration : 6 Hours
Note :

This training is offered in a virtual classroom or in person. Please see the schedule of upcoming public training sessions below:

NEXT DATE(S)

No public training date is scheduled at this time.

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