Constructive feeback to employees: usage instructions

Goal

Develop the ability to give flash feedback with authenticity and openness, so as to encourage fruitful exchanges and achieve the results targeted by the feedback.

Learning objectives
  • Identify the nature and purpose of the feedback to be given.
  • Give constructive flash feedback
  • Manage the different reactions to feedback according to the different types of interlocutors.
  • Use tools and techniques that facilitate the effective conduct of flash feedback meetings.
Course delivery

Theoretical presentations (30%); experimentation and hands-on exercises (70%).

Content

Introduction and context

  • Understanding the importance of feedback in your work environment

Giving feedback: understanding your own dynamics

Giving feedback with openness and authenticity

  • Clarifying the feedback to be given: identifying the nature and purpose of the feedback
  • Giving good feedback: a method in a few simple steps
  • Dealing with reactions and different possible scenarios
    • What makes feedback well received… or not?
    • Workshop: Triggers for defensive reactions
    • Dealing with my interlocutor’s reactions
      • objections and excuses
      • emotional reactions
  • Listening: the ally of flash feedback
    • Interactive presentation: active listening
    • Laboratory: effective techniques in action

Practising with concrete cases

  • Practice workshop: I practise giving feedback

Conclusion

  • Summary and action plan
  • Training evaluation
UEC : 0.35
Duration : 3,5 Hours
Regular Rate : 285.00 $
Note :

Upcoming Dates

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