Emotional Intelligence in the Workplace

Goal

Develop one’s ability to deal with simple or complex emotional situations in the workplace, in order to foster informed decision-making and healthy working relationships.

Learning objectives
  • Describe emotions and express needs in emotionally sensitive or difficult situations.
  • Adapt your attitude to assert your limits while respecting others.
  • Apply the technique of non-violent communication in a professional context.
Course delivery

Presentations and discussions (30%);
case study and hands-on exercises (70%)

Duration

1 day of 6 hours
In person or remotely

Content

Module 1: Independent reflection

  • Self-assessment of emotional skills
  • Self-assessment of attitude and assertiveness style
  • Questions for reflection

Module 2: Demystifying emotional intelligence, from its origins to the present day

  • Biology of emotions
  • Emergence of the concept of emotional intelligence
  • Place for emotions at work
  • Emotions – Definition
  • Pros and cons of emotions at work
  • Activity: role-playing

Module 3: Explore emotional skills and discover winning strategies for developing them

  • Skill 1: self-awareness
    • Grounding technique
  • Skill 2: self-management
    • Activity: attitude and assertiveness style
  • Skill 3: social awareness
    • Strategies for developing social awareness
  • Skill 4: relationship management
    • Set your limits tactfully
    • Activity: practice non-violent communication

Progress report

  • Assessment and learning
  • Training evaluation
UEC : 0,6
Duration : 6 Hours
Note :

Upcoming Dates

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