The Right Word at the Right Time /F334

Course Overview

Juggling with Information Overload

Goal

Develop the skills to express yourself clearly, decode the receptivity of the listener and communicate the right information at the right time.

Learning objectives

• Learn to express yourself clearly and concisely.
• Learn to adapt to your audience by reading verbal and non-verbal messages.
• Acquire the reflex to process information effectively.
• Learn to sort, structure and transmit useful information.

Activities

Theory (30%); trials and practical exercises (70%).

Content

Pre-training preparatory exercise

• Self-diagnosis: Concision in oral expression
• Exercise: My information juggling capacity

Workshop – 1 day

Choose your words

• Prepare more effective messages
• Express yourself clearly
• Exercise: Shortfall and overkill
• Express yourself clearly: State the essential in a single sentence or a few points
• Present your ideas logically
• Use active listening to adjust your message
• Exercise: Interpret the listener’s receptivity to the message

Decoding gestures

• Understand the important of verbal and non-verbal communication
• Exercise: Contradictions between words and body language
• Learn to detect non-verbal communication and types of messages
• Decoding exercise
• Translate non-verbal and tacit communications to adjust the message
• Role-play and practical exercises

Manage information

• Exercise: How does information flow in my organization?
• Sources of information and credibility
• Transmit information: STAR model
• Exercise: The right information at the right time
• Find the sweet spot between confidentiality, information to transmit and contradictory or delicate information
• Assess the importance of the information
• Exercise: Get the message across
• Development plan

Workshop evaluation