ITIL


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ITIL® Service Transition Certification Program IT-023

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ITIL® Service Operation Certification Program IT-024

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ITIL® Continual Service Improvement Certification Program (IT-025) IT-025

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ITIL® and PM for Effective Service Management IT-026

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ITIL® Planning, Protection and Optimization (PPO) Certification Program (IT-019) IT-019

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ITIL® Managing Across the Lifecycle (MALC) IT-020

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ITIL® Service Strategy Certification Program IT-021

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ITIL® Service Design Certification Program IT-022

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ITIL® Executive Overview IT-010

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ITIL® Vue d’ensemble IT-012

Durée: 1 Jour
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ITIL® Fondamentaux avec certification IT-014

Durée: 3 Jours
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ITIL® Analyse et support opérationnels (OSA) avec certification IT-016

Durée: 5 Jours
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ITIL® Mise en production, contrôle et validation (RCV) avec certification IT-017

Durée: 5 Jours
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ITIL® Offres et accords de services (SOA) avec certification IT-018

Durée: 5 Jours
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