The strength of an organization relies, to a great extent, on the quality of its managers. This course allows them to combine the various facets of their role: building a supervisory relationship, instilling a sense of teamwork and helping each person excel, all while achieving the expected results.
Goal
To integrate the various facets of your role as a manager both to both mobilize your team and to help it attain its results.
Customers
executives, managers, professionals and consultants
Learning objectives
By the end of this training session, participants will:
- Have learned their role as supervisor;
- Understand that they represent the company to their employees;
- Have developed the ability to create a motivating environment;
- Know the difference between dissatisfaction, being neutral and motivation;
- Have had a motivating experience as a group;
- Have identified their supervision style and impacts on their team;
- Have practised situational leadership;
- Have developed a maturity grid for two of their employees;
- Have developed their skills communicating within their team;
- Have had a communication experience highlighting the importance oflistening and the influence of the frame of reference;
- Understand how to find information without pressure;
- Have grasped the importance of giving feedback, both in terms ofrecognition and improvement;
- Have practised two types of feedback;
- Have identified areas for development as part of their work.
Process
Theory presentations (30%); workshop (40%); case studies (30%).
Content
Elements Day I
- Introduction: objectives, expectations, and groundrules
- What is supervision?
- Supervision in organizations
- Exercise
- Talk
Motivation
-
- Exercise: What motivates me, what motivates myemployees
- The fundamental process of human motivation
Leadership
- Exercise: Analysis of Behaviour Effectiveness
- Reflection grid
- Talk on situational leadership
- Questionnaire answers
Day II
Leadership
- Case Study
- Talk: Employee readiness
- Transfer exercise
Communication
- Practical exercise: experiencing difficulty incommunicating
- Diagram of communication and its components
- The three levels of listening
- Four types of questions
- The five Rs: the techniques of active listening
Feedback
- Talk: The difference between judgement and fact
- Exercise
- Recognition feedback
- Talk
- Practice
- Improvement feedback
- Talk: The solving problem mode, the person is not the problem
Evaluation of training
