Enhancing Management Skills /f393

The strength of an organization relies, to a great extent, on the quality of its managers. This course allows them to combine the various facets of their role: building a supervisory relationship, instilling a sense of teamwork and helping each person excel, all while achieving the expected results.


To integrate the various facets of your role as a manager both to both mobilize your team and to help it attain its results.


executives, managers, professionals and consultants

Learning objectives

By the end of this training session, participants will:

  • Have learned their role as supervisor;
  • Understand that they represent the company to their employees;
  • Have developed the ability to create a motivating environment;
  • Know the difference between dissatisfaction, being neutral and motivation;
  • Have had a motivating experience as a group;
  • Have identified their supervision style and impacts on their team;
  • Have practised situational leadership;
  • Have developed a maturity grid for two of their employees;
  • Have developed their skills communicating within their team;
  • Have had a communication experience highlighting the importance oflistening and the influence of the frame of reference;
  • Understand how to find information without pressure;
  • Have grasped the importance of giving feedback, both in terms ofrecognition and improvement;
  • Have practised two types of feedback;
  • Have identified areas for development as part of their work.

Theory presentations (30%); workshop (40%); case studies (30%).


Elements Day I

  • Introduction: objectives, expectations, and groundrules
  • What is supervision?
  • Supervision in organizations
    • Exercise
    • Talk


    • Exercise: What motivates me, what motivates myemployees
    • The fundamental process of human motivation


  • Exercise: Analysis of Behaviour Effectiveness
  • Reflection grid
  • Talk on situational leadership
  • Questionnaire answers

Day II


  • Case Study
  • Talk: Employee readiness
  • Transfer exercise


  • Practical exercise: experiencing difficulty incommunicating
  • Diagram of communication and its components
  • The three levels of listening
  • Four types of questions
  • The five Rs: the techniques of active listening


  • Talk: The difference between judgement and fact
  • Exercise
  • Recognition feedback
  • Talk
  • Practice
  • Improvement feedback
  • Talk: The solving problem mode, the person is not the problem

Evaluation of training

UEC : 1,4
Duration :
Regular Rate : 990.00 $
Preferential Rate : 841.50 $
Note :
Upcoming Dates :
Qualifying educational activities