Managing civil behaviour in work teams

Purpose

Get the tools you need to gain a good understanding of your role in managing and maintaining a healthy working environment and taking effective action in harassment or uncivil behaviour situations.

Learning objectives
  • Mastering the concepts of psychological harassment, uncivil behaviour and duty to be civil.
  • Distinguishing roles and responsibilities of the organization, manager and employee.
  • Understanding the importance of maintaining good interpersonal relationships in the workplace.
  • Knowing and applying prevention and intervention strategies for civil behaviour at work.
Procedure

Real-time virtual class seminar where each participant connects to the session via a web link. Computer, webcam, and headphones with a microphone are required.

Duration

2 parts, 2.5 hours each

Pre-training preparatory work
  • Questionnaire: Does my team engage in civil behaviour?
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Content

Part I

Introduction

  • Civil behaviour from yesterday to today
  • Civil behaviour: who is responsible?

Civil behaviour: what is it?

  • Basics of civil behaviour
  • Many aspects of uncivil behaviour
  • Glance at uncivil behaviour online
  • Video clip: demystifying psychological harassment

Civil manager: everything starts with yourself

  • Manager’s responsibility
  • Quiz: Am I a role model for civil behaviour?
  • Tips and tricks on becoming a role model

Civil behaviour in your team

  • Impacts of uncivil behaviour
  • Every team has its culture
  • Fun quiz: Acceptable or not?

Part II

Preventing uncivil behaviour in my team

  • From hiring to leaving: tools and strategies to prevent uncivil behaviour in the workplace
  • How to avoid uncivil behaviour online

Taking action against uncivil behaviour

  • Intervention strategies and tools to manage uncivil behaviour situations in a team
  • Case studies and implementation strategies
  • Co-development workshop in subgroups: my uncivil behaviour situations at work

From concept to reality

  • My action plan
  • Individual action plan

The evaluation is completed online after the training session.

UEC : 0,5
Duration : 2 x 2h30
Regular Rate : 450.00 $
Note :

Upcoming Dates

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